Shipping & Returns

At Zonnique Stores, we strive to provide our customers with a seamless shopping experience. This includes ensuring that our shipping and returns process is efficient and hassle-free. Read on to learn more about our shipping and returns policies.

Shipping

We offer worldwide shipping to ensure that customers from all corners of the globe can enjoy our innovative kitchen accessories and gadgets. Our shipping rates are calculated based on the weight and destination of the package. You can find the exact shipping cost at checkout before completing your purchase.

Once your order has been placed, our dedicated team will process it within 1-2 business days. You will receive a confirmation email with your tracking number once your package has been shipped. Please note that delivery times may vary depending on your location.

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

Returns

We understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free return policy to ensure your satisfaction.

If you wish to return an item, please contact us within 30 days of receiving your purchase. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. You will also need to provide proof of purchase, such as your receipt or order number.

To initiate a return, please contact our customer support team at zonnique.holdings.ltd@gmail.com. They will guide you through the process and provide you with a return shipping label, if applicable. Please note that returns sent without prior authorization may not be accepted.

Once we receive your returned item, our team will inspect it to ensure that it meets the return criteria. If approved, we will initiate a refund to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Please note that certain items are not eligible for return, such as perishable goods, custom products, and personal care items. If you have any questions about the eligibility of a specific item, please reach out to our customer support team for clarification.

For customers within the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same return criteria mentioned above apply to EU returns.

If you have any further questions or concerns about our shipping and returns policies, please don't hesitate to contact us. We are committed to ensuring your satisfaction and will do our best to assist you.